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Knowledgebase : General Questions
We offer 3 coating options for all coated stocks. Uncoated stocks have no coating. GLOSS AQUEOUS COATING can be applied to all coated stocks. It is used as a drying agent and as a protective coating for the ink. It has a semi glossy finish. Stocks with ...
We offer 8 types of paper stocks. COVER STOCKS OR CARD STOCKS 14PT COVER, UNCOATED (14UNC) is a smooth white uncoated cover stock that is easy to write on. This is commonly used for business cards, postcards or greeting cards. 14PT COVER, GLOSS 1 SI...
If your artwork includes dotted lines as part of the design, we will perforate on those lines. Otherwise, please contact our customer service department at 877-405-3949, M-F (7am-8pm CT) so that we may note your job appropriately and post a custom proof t...
Your proof will show green/yellow dotted lines for the standard folding option you selected. We can adjust the fold lines to meet your needs. Please contact our customer service department at 877-405-3949, M-F (7am-8pm CT) so that we may note your job app...
Your turnaround time is the number of days it will take to print your job. It does not include shipping transit time or mail processing time. Turnaround times are based on business days, Monday through Friday, and exclude federal holidays. The turnaroun...
Traditionally, offset printing was considered more reliable for color consistency and print quality. However, with today's technology, the quality of printing on offset vs digital is minimal and virtually undetectable to the general consumer. Offset pri...
Artwork is available for direct re-order on the site for 12 month. Some artwork is archived after 12 months. Please contact our customer service department at 877-405-3949, M-F (7am-8pm CT) if you are looking for artwork that is no longer available on the...
Due to our printing method, we are not able to offer printed samples of your artwork on the actual paper stock; however, the following features will give you the information you need to anticipate how your piece will print. * The electronic proof will...
You can cancel a job as long as it has not been sent to press. Once the job has been sent to press, you can request that we recycle the job and the shipping costs will be refunded to you. Cancellations within 30 days from the date the job was ordered ca...
A Next Day Mail Proof, sometimes referred to as a Hard Copy Proof or HCP, is a printed proof for color approval only. It is printed on a special photo paper and is an accurate rendition of the color you can expect on your finished printed piece. We reco...
Our sample pack includes samples of some of all of our paper stocks and finishing options. You can order a free sample pack HERE. [https://www.printplace.com/samplepack]
At PrintPlace.com, we are proud of our products and services and stand behind them. We want you to be satisfied as well. If you are not satisfied with your finished product please contact our customer service department at 877-405-3949, M-F (7am-8pm CT) o...
We offer term accounts on a limited basis. Please contact ACCOUNTING@PRINTPLACE.COM for information on our minimum spending requirements and to request an "Application for Credit" form. Our other payment options are Visa, MasterCard, American Express, Dis...
We only print on paper stocks listed in the dropdown menu on our instant pricing tool.
PrintPlace.com can produce some custom projects that are not available on the website. You can submit a custom quote request from the home page by locating the "Services" tab and selecting "REQUEST A CUSTOM QUOTE [http://www.printplace.com/services/custom...
"Gloss 2 Sides" means the paper stock will have a glossy shine on both sides. "Gloss 1 Side" means the front side will have a glossy shine and the back will be uncoated. "Color Both Sides" means you would like artwork to be printed on both sides. "Color...
PrintPlace.com accounts may not be cancelled.
To make changes to your job specifications or your shipping information after you have placed your order, contact our customer service department at 877-405-3949, M-F (7am-8pm CT).
Select the product you want to print under "Popular Products" on the left side or on the home page under the "All Products" tab on the black menu bar. The instant pricing tool on the right side of the screen will display the options available for that pro...
If you are not receiving the automated email notifications, we recommend you check your spam/junk folder. Depending on the settings of your email account these automated emails may be directed to these folders. PrintPlace.com is not responsible for automa...
The PrintPlace.com marketing team sends out coupons, discounts or promotions to registered customers. You can sign up for special offers on our COUPON [https://www.printplace.com/coupons] page or on the HOMEPAGE [https://www.printplace.com].
We only print in quantity breakdowns as shown in the dropdown menu on the instant pricing tool.
To change the name, email, phone number or password on your account, log into your account with the current email address and password. Once logged into your 'My Account" page, click on the "Edit Details" tab. Click the "Save Changes" button to finalize t...
Since the email address is used to log into your account, only one email address may be used for your account.
Multiple accounts may not be combined into a single account.

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